Founder Profile

Marc Goblot

Digital and Technology Change Agent and Consultant for organisations to transform by using technology for operational efficiencies, customer experience, services and communications capabilities

• Trusted advisor with over 30 years of wide-ranging digital experience in the creative and technology industries for global brands, corporates, non-profits & public sector clients

• Change agent for organisations to use digital for efficiencies and growth applying industry insights, practical experience and a human-centred view to assess and create capabilities based on people, culture, skills, practices, ecosystems, lean/agile & continuous delivery matched to future-proof technologies

• Subject matter expert applying continual learning, analysis and insights of customer technologies for optimising content, communications and services

• Architect of digital customer platform solutions meeting desirability, feasibility and viability goals, bounded by commercial, resourcing, scheduling and business strategy needs

• Senior executive operating at the intersection of business and technology with empathic people management and communication skills across key stakeholders, partners and multi-disciplinary teams for collaborative knowledge flows, rigorous governance and mentoring

Key Technology Knowledge Areas

Digital Customer Technologies: Experience and content management platforms, Open Source, modern API-led web architecture, personalisation, marketing automation, omnichannel orchestration, analytics, customer data management and cloud infrastructure

Solution Design: Agile, Lean and Design Thinking for problem discovery, functional capability modelling, technology and platforms selection, digital architecture blueprinting, resource planning and road-mapping. Business proposition development

People and Process: Digital capabilities analysis, target operating model, continuous delivery, agile/lean methodologies, DevOps lifecycle management, lean startup product development, service introduction, business case development, program leadership and governance